Privacy Policy

 

 

At Well Squared, we are committed to protecting and respecting your privacy

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This privacy policy sets out how Well Squared uses and protects information that you give when you use our website. The policy is provided to fulfil our obligations under The General Data Protection Regulation 2016/679 (“GDPR”), and details how we collect and process your Personal Data (as defined in the GDPR) and your rights under the GDPR.

 

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Policy Amendments

Sometimes changes have to be made and we may occasionally modify or amend it from time to time, so please review it frequently. Well Squared reserves the right to change, modify, or amend this Privacy Policy at any time. Any changes to this Privacy Policy will become effective upon our posting the revised Privacy Policy on our website. Use of our website following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

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Who we are

In this Privacy Policy, "we", "us" or "our" refers to our company Well Squared Limited.

 

By "Personal Data" or "Personal Information" we mean any information relating to an identified or identifiable individual. This is more than just information of a personal or private nature, and also includes information such as your name, date of birth, and email address. 

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Scope of privacy policy

Our Privacy Policy applies to all Personal Information we collect, use, share or process through business activities including:

  • Our website

  • Our email

  • Your conversations/correspondence with our representatives

  • Our official social media pages

  • Our marketplaces (Etsy, Ebay etc)

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What information do we collect?

  • Contact information – such as your name, address, age, gender, email address and telephone number;

  • Credit card and other payment account and billing information supplied by you;

  • Delivery address supplied by you;

  • Correspondence and feedback if you contact us;

  • Purchase/transaction details 

  • Any other personal information you voluntarily provide us

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We may collect information from you when:

  • You visit our website.

  • Sign up to our newsletter.

  • Purchase one of our products and register an account with us.

  • Contact us through our website, email, telephone or via social media.

 

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How we collect Personal Data

Personal Data may be collected by us at the following points:

  • Directly from you by email or telephone.

  • Directly from you through our website e.g. via subscribing to our newsletter, doing a questionnaire/survey, participating in a giveaway or through a product purchase. This may include demographic information and information about your nutritional lifestyle, preferences and health goals.

  • Directly from you if you send us a social media message.

  • Via cookies from general website use (please see the ‘Cookies’ section below for further information). 

 

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What we do with your Personal Data

Personal Data may be used by us for the following purposes:

  • To process, administer and manage your purchase and enquiries;

  • To collect payment from you;

  • To administer and manage our relationship with you, which may include asking you to complete feedback forms/surveys;

  • Communicate any information about any purchases you have with us or have enquired about;

  • To resolve an enquiry or acknowledge feedback.

  • Administration and management of our promotions;

  • Where necessary to protect your health and well-being or that of another individual connected to you; and

  • Where required by law.

  • Our company is hosted on the shopify.com platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

  • All direct payment gateways offered by shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

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Sharing your Personal Data

We may disclose your Personal Data to payment providers, technology providers, insurers and other specialist professional and advisers, to manage payments, delivery and in general to provide our services.

 

Personal Data may also be shared with the head office team, regulators, government authorities and/or law enforcement officials for where we are required to do so by law, pursuant to legal process, to comply with any applicable rules or regulations, or in response to a legitimate request from a law enforcement authority or other government official. 

 

We reserve the right to transfer Personal Data about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use data you have provided to us in a manner that is consistent with this Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your data with any inquiries concerning the processing of that data.

 

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International Transfer

Some of the third parties that we disclose Personal Data to may be based outside the European Economic Area (“EEA”), so their processing of your Personal Data will involve a transfer of your Personal Data out of the EEA. Whenever we transfer your Personal Data out of the EEA, we will ensure a similar degree of protection is afforded to it.

 

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Marketing

Only with your express consent will we send you marketing communications, mainly via email featuring content or offers we think you might be interested in. This applies to opting into any questionnaires or surveys we conduct. We may also use this information to show you relevant content via our official social media profiles (e.g. Instagram and Facebook).

 

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How long we retain your Personal Data

We will only retain your Personal Data for as long as is necessary to fulfil the purposes we have collected it for, and for the purpose of satisfying any legal, accounting or reporting requirements.

 

The appropriate retention period will depend upon the purpose for which we are processing the data and where the data is processed for two or more purposes, we will retain it for the longest period. We consider our retention period range of 2 - 7 years, to be appropriate and fair.

 

We may, by law, have to retain certain information and this Personal Data will be held solely and securely for legal purposes.

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How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message, and postal mail.

 

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How we protect your Personal Data

We maintain administrative, technical and physical safeguards designed to protect the Personal Data you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

 

Service providers and contractors who might have access to your Personal Data in order to provide services on our behalf will be contractually obliged to keep such data in confidence, provide adequate data security measures, and may not use that data for any other purpose.

 

For your own protection, we encourage you not to include sensitive Personal Data, credit card information or similar Personal Data in any emails you send us or our representatives.

 

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Age of consent​

By using this site you represent that you are over 18 years of age.

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Your Rights

If you are a “data subject” under applicable data protection law in the EU or United Kingdom, you will have the following rights in relation to Personal Data that we hold about you:

  • Right to Access - to request confirmation of whether we process Personal Data relating to you, and if so, to request a copy of that Personal Data;

  • Right to Rectification - to request that we rectify or update any Personal Data that is inaccurate, incomplete or outdated;

  • Right to Erasure - to request that we erase your Personal Data in certain circumstances, such as where we collected Personal Data on the basis of your consent and you withdraw your consent;

  • Right to Restriction of Processing - to request that we restrict the use of your Personal Data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your Personal Data;

  • Right to Withdraw Consent - where you have given us consent to process your Personal Data, to withdraw your consent; and

  • Right to Data Portability - to request that we provide a copy of your Personal Data to you in a structured, commonly used and machine-readable format in certain circumstances.

 

To exercise your rights as set out above, to make a complaint or submit an inquiry about our privacy practices, please contact us by emailing us at hello@wellsquared.com

 

To help protect your privacy and maintain security, we may take steps to verify your identity before we can action your request.

 

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Cookies

Cookies are tiny, harmless text files sent to your computer or mobile when you visit a website and there are different types of cookies – these are the cookies we use on our website:

  • Persistent Cookies which help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

  • Session Cookies which remember your selections when using the web booking system – these are essential to the working of the website and if disabled you will not be able to use this part of the site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies based on implied consent, but you can modify your browser setting to decline cookies if you prefer although this may prevent you from taking full advantage of the website. To find more information about cookies and how to control or delete them we recommend you visit aboutcookies.

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How to contact us

If you have any questions about your Personal Data or if you wish to exercise any of your data rights set out above, please contact us via email: hello@wellsquared.com